Terms of Service

Accepting these terms

These terms are between the operator identified above (we or us) and the person or business accepting them (you). When you select a button beside a notice stating that you agree to these terms, you accept them for your use of Pillar. If you accept on behalf of a business, you must have authority to do so. Viewing a public page alone does not constitute acceptance.

Read these terms before accepting. If you do not agree, do not accept or continue into the account features that require acceptance. Contact us if you need help with an existing account or its records.

Business accounts and access

Use Pillar only for a business you are authorized to represent or as an invited team member. Provide accurate account details, keep sign-in links private, and use your own account. Company access requires approval. Owners manage team permissions; editors can change orders, and viewers have read-only access.

Owners are responsible for choosing who can access their workspace and removing access when it is no longer needed. Team members must stay within the business’s instructions and their assigned role. Tell us promptly if you suspect unauthorized access.

Your content

You retain your rights in the information and files you add. Add only content you have authority to use and share, including client information, photographs, drawings, and material imported from a website.

You give us nonexclusive permission to store, copy, process, display, and share that content only as needed to provide, secure, and support Pillar and carry out your instructions. This includes using the service providers described in the Privacy Policy, showing content to authorized team members, and publishing the information you choose to share on client pages. This permission does not transfer ownership to us. After you stop using Pillar, it applies only to copies retained for the purposes described in our retention notice.

Client links and support access

Anyone holding a client status link can open its client page without signing in. Share links only with intended recipients and review the client-visible information and photos. Internal notes and internal files are kept off client pages. A recipient can copy or forward a link or its contents.

Existing owner-approved support grants allow a Pillar administrator to view the private workspace through a read-only support preview for up to one hour. Support grant controls are no longer available in Settings. Support visits record the administrator, reason, times, and pages viewed. Revocation stops further preview requests but cannot recall information already viewed, copied, or downloaded. Basic account administration and necessary operational access are separate from support preview and are explained in the Privacy Policy.

Website imports

Website import copies public studio and product content without AI processing. Automatic email order import is no longer available. Previously imported orders and receipt records remain with the workspace under the retention practices described in the Privacy Policy.

Imports can be incomplete or inaccurate. Review names, specifications, photos, and source permissions before using them for your business or clients. A publicly accessible website does not by itself give you permission to reuse its content.

Studio responsibilities and external services

Studios remain responsible for their product descriptions, client agreements, production decisions, payments, deliveries, and any applicable safety or certification requirements. Pillar records information supplied by the team; a stage or calculated date is not an independent verification of a product or a delivery commitment from Pillar.

Check order details and client updates before relying on or sharing them. External websites linked from Pillar have their own terms and privacy practices. Verify their content and permissions before using them.

Responsible use

Do not use Pillar to break the law, infringe other people’s rights, upload malicious files, disrupt the service, or attempt to access accounts or information without authorization. We may restrict access when needed to address misuse, protect the service or its users, or comply with law. Where reasonably possible, we will explain the restriction and how to resolve it; urgent security or legal concerns may require action first. Contact us if you believe a restriction is mistaken.

Leaving or archiving a workspace

You can stop using Pillar and ask us to close your account or delete information. We verify identity and authority before acting on requests affecting a business or its records. An individual team member cannot direct deletion of the whole business’s workspace without the necessary authority.

Archiving pauses company access and its client pages while preserving records for possible restoration. Archiving, signing out, and removing a team member are not deletion. Pillar currently has no automatic purge of old workspaces. See Data retention & deletion for the request process and the limits affecting existing copies, logs, and backups.

Availability and keeping your records

We will use reasonable care in operating Pillar. Maintenance, faults, provider interruptions, and storage failures can affect access or cause data loss. Pillar is not a backup or archive: uploaded files can be lost if hosting storage is reset. Keep independent copies of important business records and original files.

We do not promise uninterrupted access, error-free imports, recovery of every lost record, or a particular production or delivery outcome. Except for the promises in these terms and any rights or warranties provided by applicable law, we give no additional guarantee that Pillar will meet every requirement of your business.

Responsibility when something goes wrong

Our responsibility for loss or damage is determined by these terms and applicable law. Nothing here excludes responsibility for our fraud or deliberate misconduct, death or personal injury caused by our negligence, or any other responsibility that cannot lawfully be excluded. Your responsibility to check your records and keep copies does not remove rights or remedies that applicable law gives you.

If something goes wrong, contact us with the affected account or order and a description of the problem. Avoid sending sign-in links or unnecessary sensitive information. We will work with you to investigate and address the issue.

Service and document changes

We may change features to maintain, secure, or improve Pillar. We will communicate material changes as required by applicable law. Updated terms will show a new revision date and be presented for acceptance where required before continued account use. If you do not accept a required update, you can stop using Pillar and contact us about your account or records.

For questions about the service or these terms, use the contact above.